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Short Answer: If anything unexpected happens, call Advanced
Building Supplies immediately. If your shipment is damaged, note it on
the receipt before signing and call ABS! Detailed answers are as
follows.
How will my order be shipped?
Accessories: Your shipment of samples, accessories, fasteners,
and so forth will be shipped with UPS or USPS. You will receive an email
which will include a scheduled date of delivery and a tracking number.
If you have a preference we will accommodate you however we usually use
the most cost effective method.
Deck Packs: Deck packages or even small quantities of
Decking or Lumber will be shipped with a freight company. If you request
it, we will send you an email that will include the name of the freight
company your order is being shipped, with an estimated date of delivery.
The Freight Company will call you the day it arrives at the local terminal
to coordinate delivery to your home or jobsite.
Both Deck Pack and Accessories: We will usually send the lumber
separate from the accessories. The exception is if the lumber crate
will accommodate the accessories without risk of damage. Then they will be
included in the crate.
Will the delivery person unload Deck Pack shipment for me?
No! All residential deliveries are
curbside. You must have someone at the delivery location to unload your
shipment. To unload your decking you will need a large
crowbar to open the crate. Once the crate is open you can then
just hand off the decking to someone on the ground. I have offloaded
and stacked with an assistant 1500 linear feet of decking this way in
approximately 20 minutes. This means you (or your contractor) will
need at least two people to unload the truck.
What should I do when the shipment arrives?
Check the following when the shipment arrives:
- Verify the number of crates and
are that they intact
- Check for damages if appropriate
- Verify the presence of all materials
- Check your order confirmation if the quantity of materials is correct
- Sign the receipt
Inspection: You are responsible for inspecting freight for
damages at the time of the delivery.
If the pallet is shrink-wrapped, check to see if it is intact. If, you notice any rips or damages please make a note
of it on the delivery receipt. This will ensure proper compensation to you
by the Freight Company for mishandling the shipment. For crated
items look to insure that the company has not spilled oil or other liquids
onto the crate.
Is everything here? Verify the presence of all materials. We
frequently send smaller accessories via UPS or USPS. However, some
smaller materials maybe packaged together within the crate.
Check your order confirmation that you have received the correct quantity
of materials. If some materials are missing or the quantity is less than
on your order confirmation, make a note on the delivery receipt to ensure
proper compensation and correction of the order.
Sign the receipt. Once you have completed the inspection of the
delivery and verified that no materials damaged or missing, you may sign
the receipt.
Damaged Materials by Freight Company:
First Steps: If you find that the shipment was damaged or
improperly handled by the Freight Company, you will have to make the
appropriate notes on the receipt at the time of the delivery. After, such
notes have been made please call ABSWood immediately so we can initiate a
claim with the freight company and start resolving the issue. You will be
required to fax the order confirmation and the delivery receipt with notes
before the matter can be reviewed by our staff.
Photos: If possible, take photos of the damage.
Freight claims take months to resolve and involve many layers of
management in the Freight Company. Photos of the damage can help win a
case. (Yes, we know this from personal experience)
If the damages are not noted at the time of the delivery, Advanced
Building Supply is not responsible for compensation and is unable to file
a claim with the Freight Company. In such cases you will be responsible
for filing a claim with the Freight company.
Missing Materials: If you find that something missing from the
shipment, please make appropriate notes on the delivery receipt. Then
call Advanced Building Immediately.
If your crates are unopened and items are missing call Advanced
Building Supply immediately. We photograph your order before the
final crating and it is easy for us to verify any discrepancies from those
photos.
Replacements and Damages:
Please be aware that at the time of receiving your order you or any
person signing for you must check for damages or missing items. Check your
shipment for anything suspicious, such as rounded corners, dents or
gouges. If no damages are noted on the receipt, Advanced Building Supply
cannot be held responsible for any damages or shortages that occur.
In cases where there is no obvious damages on the outside of the
packaging. If you accept the shipment and sign for no damages or
shortages, later discovering that there indeed are damages or shortages
hidden from view, you must contact the delivering company within 48 hours
of delivery to report it. Advanced Building Supplies cannot file any
claims on your behalf after 7 days.
Installation: Once the product is installed no claims of
damages can be filed. Installation of the product is considered acceptance
of product.
What do I do if the Freight Company contacts me directly with
requests, changes or additional charges? This has never
happened. If it does, than you should just ask for the phone number
and the name of the person calling you. Then call us immediately and we will
handle this issue.
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