| Product: Quantity of product must be verified
at time of delivery. Product claims must be made BEFORE
installation. Wood must be inspected for quality of manufacture /
grade and moisture content at time of delivery. Returns must
be made within 30 days and before product is installed, cut or
altered in any way. All returns of non-defective merchandise
are subject to a 20% fee. Customer must verify count before
signing delivery receipt. If there are any discrepancies,
customer should note on the delivery receipt prior to signing, or
call ABS before signing the delivery receipt.
Custom Product: Any custom ordered product or custom
milled product is non-returnable. This includes custom T&G, any clip
grooving, grooved slip tread, custom created wraps, and any other
custom built or milled lumber.
Shipping refund:
You will be responsible for arranging return shipping and any
return fees that may occur. Outbound shipping charges will not
be reimbursed. If any boards are damaged in return shipment
the total damaged will be deducted from the amount returned and the
customer will be responsible to filing a claim with the return
carrier.
We want you to be happy
with your decking. Ask as many questions as you want prior to
order. We can answer questions, we can send photos, we will do
what ever it takes to insure you understand exactly what you are
buying.
Avoiding Returns: Please call describing the problem. We can
help with installation questions that may quickly solve the problem.
Samples are complimentary and sample shipping is
non-refundable.
Promotional Items: no returns on discontinued products,
monthly specials or any other promotional items that are marked as
non-refundable.
Original Packaging: All returns must be in the
original packaging and unopened. Open boxes cannot be
returned.
All wood is a product of nature. Wood is or
was a living growing thing and as such has its own personality and
characteristics such as varying grain patterns and colors. Small
imperfections such as milling artifacts or quilting that can be
easily sanded out will not be considered a defective product.
The skilled contractor, woodworker and DIYer know that there are
many ways to use the unique properties of wood to enhance any
project. Usually the simple solutions are the best.
If one board face is not to your liking turn it over. An
orbital sander with 80 or 100 grit paper can remove planer blade
shatter (light marks that are perpendicular to the grain on all
milled wood) or other marks. This is also how you can
renew your decking if it is ever damaged. |
Ipe Clip Hidden Fastner
