| Product: Quantity of product must be verified
at time of delivery. Product claims must be made BEFORE installation.
Wood must be inspected for quality of manufacture / grade and moisture
content at time of delivery. It is our responsibility to provide a
dry, well manufactured product but it is your responsibility to
confirm this BEFORE installation. Returns must be made within 30 days
and before product is installed, cut or altered in any way. Returns
exceeding 10% of order will be assessed a 20% fee. All returns
are subject to a 20% fee. Custom Product: Any custom ordered product or custom milled
product is non-returnable. This includes custom T&G, any Ipe clip
grooving, grooved slip tread, custom created wraps, and any other
custom built or milled lumber.
Shipping refund: Subject to approval of accepted returns the
product will must include customer prepaid return shipping.
Specifically, You will be responsible for arranging return shipping
and any return fees that may occur. Outbound
shipping charges will not be reimbursed. If any boards are
damaged in return shipment the total damaged will be deducted from
the amount returned and the customer will be responsible to filing a
claim with the return carrier.
We want you to be happy
with your decking. Ask as many questions as you want prior to
order. We can answer questions, we can send photos, we will do
what ever it takes to insure you understand exactly what you are
buying.
Avoiding Returns: Please call describing the problem. We can
help with installation questions that may quickly solve the problem.
Samples are complimentary and sample shipping is
non-refundable.
Promotional Items: no returns on discontinued products,
monthly specials or any other promotional items that are marked as
non-refundable.
Original Packaging: All returns must be in the
original packaging and unopened. Open boxes cannot be returned.
Leftover: No Returns on Leftover or excess materials.
All wood is a product of nature. It is not
manufactured so it will have milling artifacts, quilting, grain
patterns and such. Wood is or was a living growing thing and
as such has its own personality and characteristics. These unique
characteristics make wood more interesting. The types and cuts of
wood we use gives them a appearance that includes these natural
artifacts. We therefore cannot refund based upon these natural
appearances. Building an Ipe deck (or any deck) can be a
daunting task. We only recommend it for the skilled
DIYer.
A word about wood. Treasure its uniqueness. Do
not try to make it all look alike. That is what plastic is for.
The skilled contractor, woodworker and DIYer know that there are
many ways to use the unique properties of wood to enhance any
project. Usually the simple solutions are the best.
If one board face is not to your liking turn it over. An
orbital sander with 80 or 100 grit paper can remove planer blade
shatter (light marks that are perpendicular to the grain on all
milled wood) or other marks. This is also how you can
renew your decking if it is ever damaged. |
